|
In tandem with the expanded ability to reach customers created by the web, is the need to adequately address the many questions these customers may have. Users must have a way to communicate with you to voice questions or concerns. One way to effectively address this need is to create a list of Frequently Asked Questions (FAQs) and answers. But managing your FAQs and responding to queries in a timely manner can be confusing and time consuming. DynaFAQBuilder reduces this effort, through an FAQ management system and searchable database. Knowledge of HTML or any other programming language is not required. Customers can first search for the answer in your knowledge-base database. When an email is received, you are prompted to respond within a time period, thus improving the customer relationship. DynaFAQBuilder consolidates all web site inquiries so you can manage FAQs, email inquiries, and employee authority in answering inquiries and much more. DynaFAQBuilder will assist those responsible for customer feedback by automating email responses to improve customer satisfaction and save time, automatically monitoring FAQs to keep track of which questions are being referenced, generating of reports and statistical data, and tracking response times to various questions. With DynaFAQBuilder supporting your web applications, customers can reference similar questions and answers based on recent inquiries, search for related questions and answers in the knowledge-base database, and choose to be notified when questions and answers are updated. All of this is done through a user-friendly interface.
|
